Return & Refund Policy
At Gardaly, we are committed to providing clear, fair, and transparent return and refund conditions, in accordance with applicable UK consumer protection regulations.
This policy applies to all purchases made through our website.
Right of Withdrawal (UK Consumer Law)
In accordance with the UK Consumer Contracts Regulations, customers have the right to withdraw from their purchase within 30 calendar days from the day the order is received.
Return & Exchange Request Deadline
Customers must contact us within 30 calendar days of receiving their order to request a return or exchange. This requirement does not affect your statutory rights under UK consumer law.
Important Return Conditions
To be eligible for a return or exchange, items must:
- Be unused, unworn, and unwashed
- Be returned in their original condition and packaging
- Have all original tags, labels, and accessories attached
- Show no signs of use, wear, damage, or alteration
Items that have been used, worn, washed, or altered are not eligible for return, exchange, or refund.
Order Cancellation Before Delivery
If your order has already entered processing or dispatch stages, cancellation will only be possible after delivery, following the standard return procedure.
How to Request a Return or Exchange
All return and exchange requests are handled via email: info@gardaly.com
To initiate a request, please email us within 30 calendar days of delivery, including:
- Your order number
- Reason for return or exchange
- Clear photos or videos if the item is damaged or incorrect
Returns sent without prior email authorisation will not be accepted.
Exchanges
Exchanges are processed via email and are subject to stock availability. All exchange requests must comply with the return conditions outlined above.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days of delivery at info@gardaly.com, providing clear photo or video evidence.
If confirmed as our error:
- Return shipping costs will be covered by Gardaly
- You may choose between a replacement or a full refund
Refunds
All approved refunds are processed through the original payment method:
- Card payments → refunded to the original card
- PayPal payments → refunded to the original PayPal account
Refunds are issued within 14 business days after approval.
Return Shipping Costs
- Returns due to customer preference are subject to return shipping costs paid by the customer
- Returns due to our error will have shipping costs covered by Gardaly
Contact
All return, exchange, and refund requests must be made via email: info@gardaly.com
Gardaly — Clothing made for the garden. The Gardaly Team